Your Privacy, Your Control

Information We May Collect

 

We may collect information that you choose to provide directly, as well as data that is collected automatically when you use our website. This helps us respond to your requests and keep improving how our site works.

 

The information we may collect can include:

 

• Information you provide when you submit an enquiry or form on our website  

• Details you share when requesting quotations or air-conditioning services  

• Technical information collected automatically, such as browser type, pages visited, and time spent on the site  

• Information collected through cookies or similar technologies, if used on the site  

 

Where possible, we collect only the information that is reasonably required for the purposes set out in this Privacy Policy.

 

How Your Information

May Be Used

 

Any information collected is used to support your experience with Twin City and to help us operate our website and services responsibly. We do not sell your personal information to third parties.

 

We may use your information to:

 

• Respond to your enquiries, requests or feedback  

• Provide information about our air-conditioning services where you have asked for it  

• Improve the content, performance and security of our website  

• Manage and administer our relationship with you as a customer or prospective customer  

 

We may also use aggregated or anonymised data that does not identify you personally, for internal reporting or service improvement.

 

Cookies and Similar Technologies

 

Our website may use cookies or similar technologies to improve how the site functions and to help us understand how visitors use it. Cookies are small text files stored on your device when you visit certain web pages.

 

Depending on how the website is configured, cookies may be used to:

 

• Remember your preferences while you browse  

• Help our pages load and display correctly  

• Compile anonymous statistics about site usage  

 

You can usually manage or disable cookies through your browser settings. If you choose to disable cookies, some features of the website may not function as intended.

 

Sharing of Your Information

 

We may share your information with trusted third parties only where necessary to operate our business and provide our services. In such cases, these parties are expected to handle your information carefully and only for the purposes agreed with Twin City.

 

Examples of such sharing can include:

 

• Service providers who help us maintain or host the website  

• Third parties who support us in delivering air-conditioning services you have requested  

• Professional advisers where required, such as for accounting or legal purposes  

 

We may also disclose your information where we are required to do so by law or in response to a valid request from a public authority.

 

How We Protect Your Information

 

We take reasonable steps to protect the information we hold from unauthorised access, loss, misuse or disclosure. This includes organisational and technical measures that are appropriate to the nature of the information.

 

While we aim to protect your personal data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. You share information with us at your own risk, and we encourage you to take care when submitting personal details online.

 

Retention of Your Information

 

We keep your personal information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by applicable laws and regulations. When information is no longer needed, we will take reasonable steps to delete or anonymise it.

 

Your Rights and Choices

 

Depending on the laws that apply, you may have rights in relation to the personal information we hold about you. These can include the right to request access, correction or deletion of your information, or to object to certain types of processing.

 

You may also:

 

• Choose not to provide certain information, although this might affect our ability to respond to your request  

• Adjust your browser settings to manage or block cookies  

• Withdraw any consent you have given, where consent is the basis for processing  

 

Any requests relating to your personal information will be considered in line with applicable legal requirements.

 

Third-Party Links

 

Our website may contain links to other websites that are not operated by Twin City. If you click on a third-party link, you will be directed to that third party’s site. Their privacy practices are not controlled by us, and we encourage you to review the Privacy Policy of every site you visit.

 

Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will apply from the time they are posted on this page. Your continued use of the website after any update means that you accept the revised policy.

 

You are encouraged to review this page periodically to stay informed about how your personal information is collected, used and protected by Twin City.

 

Stay Informed About How We Protect Your Data

 

If you would like to understand in detail how Twin City collects, uses and safeguards your information, please review our privacy policy. If you have any questions or wish to exercise your data rights, please contact us.